Below you will find information on how to properly maintain your apartment while living at an MWACR managed property, as well as what to do when maintenance is needed. To request maintenance follow the link below unless it is an emergency, in which case you should follow the directions below listed under maintenance emergencies.
IN CASE OF FIRE OR INJURY DIAL 911
For heat outages, major sewer backup, water emergencies, non-working exterior doors or garage doors, please call Tim Fraser at (319) 631-1864 as soon as possible. In case of fires call 911.
Windows & Doors
There are instructions on the thermostat regarding setting the temperature. Please be careful when taking off the front panel. If your thermostat quits working, replace the batteries located behind the front panel.
To prevent damage from frozen pipes in the winter, guests should leave their thermostats set to a minimum of 55 degrees Fahrenheit. Any damage caused to your apartment or other apartment's in the building will be the full responsibility of the guest to repair.
We ask that shoes not be worn inside of the apartment to keep noise from transferring to apartment below you. Soft soled shoes or slippers can be worn. Also high heeled shoes and heavy furniture can do damage to the flooring in your apartment. You should use pads under the legs of beds, couches, and other heavy objects. Guests are responsible for any damage that they cause to their flooring.
Windows & Blinds
All windows that open have screens which must stay in place. Do not take them out. If these are lost or damaged, the guest will be responsible for replacement. All window blinds should be open and closed with care. Blinds should be kept pulled up and off of the window sills an inch or more and not completely closed for long extended periods of time. If they are, air cannot circulate behind them, and mold can grow on the window sill. Any damage caused by this will be guest's responsibility.
Washer & Dryer
Do not overload the machines. Clean the lint trap after each use of the dryer. Take care not to damage machines and keep the machines clean. Any damaged or lost knobs caused by guest will result in a charge.
Countertops are laminate and will need to protected from hot pots and pans. Additionally, do not cut directly on them, and instead use a cutting board. Damage caused to countertops is the guest's responsibility.
To maintain function and keep drains clear, please wipe off the drain screen under the bottom rack often. ONLY dishwasher soap made for use in dishwashers should be used in dishwasher. Any other soap will suds up and can cause damage to flooring below.
If your refrigerator/freezer is not working, please call or email manager. Remove all perishable items from the unit and place them in a cooler or make arrangements with a neighbor or friend to keep your food in their refrigerator until it can be fixed. Don’t overload the freezer, as this can affect how the refrigerator and freezer work.
Always run cold water into the garbage disposal when it’s on and a little more after it’s turned off to clear the pipes. Do not overload it, or put bones, celery, popcorn, gravy or grease down the disposal.
Disposal Jams: If the disposal stops working, or makes a load or unusual sound follow these steps.
- Unplug the disposal under the sink and look into it with a flashlight to make sure nothing is jammed.
- If there is an obstruction, carefully try to clear it contact property management for assistance.
- Once the jam is cleared, find the reset button on the bottom of the disposal tank under the sink. Press the button and turn on cold water to see if it works.
- If it still doesn’t work, contact the property manager.
If a plumber is called, and a foreign object is lodged in unit, the guest will be responsible for the repair bill.
Please take care to prevent and remove any foreign objects from entering drains. Disposing of anything that may cause buildup in a drain regularly will prevent foreign objects such as food particles in the kitchen sink and dishwasher, or hair in the tub and vanity sink from causing obstructions. Failure to do so may lead to severe clogs requiring a plumber. If a plumber is needed the guest will be responsible for the cost of the repair bill.
All guests must buy their own ball type plunger for unclogging toilets and drains. If a plumber is called, the guest will be responsible for the repair bill if the repair needed is the result of the guest's actions.
Toilet Clogs & Overflow: If a toilet clogs and is close to overflow follow these steps to prevent flooding.
- Turn off the water to the toilet. The turn off valve is located underneath the toilet tank.
- Plunge the toilet 5 to 6 times, until the clog clears and water level goes down. If any water is on the floor, wipe it up immediately.
- Turn the water back on and flush toilet.
- If the toilet continuously plugs up, call maintenance.
If the electricity or power is off to the stove, refrigerator, etc., please check the circuit breaker located in your unit. Turn the circuit breaker to the power off position and then back on to reset. If you lose electricity to your whole apartment, please check with your neighbors. If the building's power is out, call MidAmerican at 888-427-5632 to see if there are problems in the area. All utilities are to be on until the day your lease expires, regardless of if you move out before the end of the lease unless a replacement guest is found.
Unless you are in 808 on 5th, and have paid a pet deposit and signed a pet lease there are absolutely NO pets allowed, at any time in the building with the exception of a service animal. This includes any visitors or guests pets.
If you do have a pet and secure an apartment in the 808 building, you must have it approved by the 808 property owners before move in. An additional deposit and monthly pet fee will be collected to cover potential damage caused by the animal.
Cats - A $500 pet deposit will be collected upon approval and a pet fee of $35/month will be collected in addition to rent.
Dogs - Must be at least 1 year in age (human years) and under 40 pounds. A $500 pet deposit will be collected upon owner approval and a $50/month fee will be collected with rent.
*All pets must be approved by property owners before move in. NO EXCEPTIONS.
Decks & Balconies
No more than 10 people should be on the outside deck at any one time. Only outdoor furniture is allowed. No kegs, bikes, or garbage is to be left on patio. No flags, towels, or rugs are to be hung from railing. Be mindful of the decks and people below you. Do not throw or let items fall off of deck. No smoking on deck (We are a non smoking building).
We have many professional, and graduate students, and retirees living in our neighborhood who desire a quieter place to live. Please keep noise to a minimum, especially during the hours of 11pm to 7am. Rugs will help keep sound from transferring. Please introduce yourself to your neighbors on your floor, as well as those above and below your apartment. If you have issues with noise, please talk with the neighbor first to try and resolve the issue, and if necessary email management so they know about the problem. If problem persist, please call management.
This is a NO SMOKING property. That means no smoking of any substance in or around the building. Guest found to be in violation of this policy may warrant eviction.